{"id":2203,"date":"2025-11-11T22:12:52","date_gmt":"2025-11-11T21:12:52","guid":{"rendered":"https:\/\/images91.com\/restaurant\/?page_id=2203"},"modified":"2025-11-19T08:56:05","modified_gmt":"2025-11-19T07:56:05","slug":"gestion-des-reclamations","status":"publish","type":"page","link":"https:\/\/images91.com\/restaurant\/gestion-des-reclamations\/","title":{"rendered":"Gestion des r\u00e9clamations"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2203\" class=\"elementor elementor-2203\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-31513b65 e-con-full e-flex e-con e-parent\" data-id=\"31513b65\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-6f2173ed e-con-full e-flex e-con e-child\" data-id=\"6f2173ed\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-19c5bcf4 elementor-widget elementor-widget-heading\" data-id=\"19c5bcf4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Gestion des r\u00e9clamations<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-78e8b63d elementor-widget-tablet__width-initial elementor-widget elementor-widget-heading\" data-id=\"78e8b63d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Votre satisfaction est notre priorit\u00e9. Si vous rencontrez un probl\u00e8me avec notre service, <br>nous nous engageons \u00e0 traiter votre r\u00e9clamation dans les meilleurs d\u00e9lais.<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-26a255bd e-con-full e-flex e-con e-parent\" data-id=\"26a255bd\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-fc3d504 e-con-full e-flex e-con e-child\" data-id=\"fc3d504\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-21c350c5 e-con-full e-flex e-con e-child\" data-id=\"21c350c5\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-576c6531 elementor-widget elementor-widget-heading\" data-id=\"576c6531\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Formulaire de r\u00e9clamation<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e51f056 elementor-widget elementor-widget-text-editor\" data-id=\"7e51f056\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Chaque question n\u00e9cessite une r\u00e9ponse obligatoire. L\u2019absence de r\u00e9ponse \u00e0 une ou plusieurs questions est susceptible de compromettre la bonne gestion de votre r\u00e9clamation. Les informations personnelles port\u00e9es sur ce formulaire sont enregistr\u00e9es dans un fichier informatis\u00e9 par EANIS.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-14bc79e0 elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"14bc79e0\" data-element_type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Suivant&quot;,&quot;step_previous_label&quot;:&quot;Pr\\u00e9c\\u00e9dent&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" id=\"gestion_reclamation\" name=\"Formulaire de r\u00e9clamation\" aria-label=\"Formulaire de r\u00e9clamation\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"2203\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"14bc79e0\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Gestion des r\u00e9clamations\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"2203\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_a21f61c elementor-col-100\">\n\t\t\t\t\tVos informations\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-nom elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-nom\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNom\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[nom]\" id=\"form-field-nom\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Votre nom\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-prenom elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-prenom\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tPr\u00e9nom\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[prenom]\" id=\"form-field-prenom\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Votre pr\u00e9nom\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tEmail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"votre.email@exemple.com\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-field_dc19080 elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_dc19080\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tT\u00e9l\u00e9phone\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[field_dc19080]\" id=\"form-field-field_dc19080\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"06 12 34 56 78\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Seuls les caract\u00e8res de num\u00e9ros de t\u00e9l\u00e9phone (#, -, *, etc.) sont accept\u00e9s.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_82dc107 elementor-col-100\">\n\t\t\t\t\tVotre formation\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-date elementor-field-group elementor-column elementor-field-group-date_inscription elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-date_inscription\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDate d'inscription\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\n\t\t<input type=\"date\" name=\"form_fields[date_inscription]\" id=\"form-field-date_inscription\" class=\"elementor-field elementor-size-md  elementor-field-textual elementor-date-field elementor-use-native\" required=\"required\" pattern=\"[0-9]{4}-[0-9]{2}-[0-9]{2}\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-Formation elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-Formation\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tType de formation\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[Formation]\" id=\"form-field-Formation\" class=\"elementor-field-textual elementor-size-md\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"Permis B\">Permis B<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Permis AAC\">Permis AAC<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Permis Boite auto\">Permis Boite auto<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Passerelle B78\">Passerelle B78<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Permis BE\">Permis BE<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Permis B96\">Permis B96<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Permis A1\">Permis A1<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Permis A2\">Permis A2<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Permis AM\">Permis AM<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Permis AMI\">Permis AMI<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Passerelle A ou A1\">Passerelle A ou A1<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"S\u00e9lectionner\" selected=\"selected\">S\u00e9lectionner<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_e90c230 elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_e90c230\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tIntervenant(e) concern\u00e9(e) (si applicable)\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_e90c230]\" id=\"form-field-field_e90c230\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Nom de l&#039;intervenant(e) et fonction occup\u00e9e\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-field_daa049e elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_daa049e\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tMode de r\u00e9ponse souhait\u00e9\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[field_daa049e]\" id=\"form-field-field_daa049e\" class=\"elementor-field-textual elementor-size-md\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"Email\">Email<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Appel\">Appel<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Rendez-vous\">Rendez-vous<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Courrier Postal\">Courrier Postal<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"S\u00e9lectionner\">S\u00e9lectionner<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_2425e8a elementor-col-100\">\n\t\t\t\t\tVotre r\u00e9clamation\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-type_reclamation elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-type_reclamation\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tType de r\u00e9clamation\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[type_reclamation]\" id=\"form-field-type_reclamation\" class=\"elementor-field-textual elementor-size-md\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"Qualit\u00e9 de la formation\">Qualit\u00e9 de la formation<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Comportement du moniteur\">Comportement du moniteur<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Probl\u00e8me de planning\/horaires\">Probl\u00e8me de planning\/horaires<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Facturation\/tarifs\">Facturation\/tarifs<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"V\u00e9hicule\/\u00e9quipement\">V\u00e9hicule\/\u00e9quipement<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Accueil\/secr\u00e9tariat\">Accueil\/secr\u00e9tariat<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"D\u00e9lais d&#039;attente examens\">D\u00e9lais d&#039;attente examens<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Information\/communication\">Information\/communication<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Autre\">Autre<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"S\u00e9lectionner\">S\u00e9lectionner<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-date elementor-field-group elementor-column elementor-field-group-date_incident elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-date_incident\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDate de l'incident\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\n\t\t<input type=\"date\" name=\"form_fields[date_incident]\" id=\"form-field-date_incident\" class=\"elementor-field elementor-size-md  elementor-field-textual elementor-date-field elementor-use-native\" required=\"required\" pattern=\"[0-9]{4}-[0-9]{2}-[0-9]{2}\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-description elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-description\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDescription d\u00e9taill\u00e9e des faits\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-md\" name=\"form_fields[description]\" id=\"form-field-description\" rows=\"4\" placeholder=\"Dysfonctionnement identifi\u00e9, date, lieu, intervenants, conditions \u00e9ventuelles de survenue du dysfonctionnement, etc. D\u00e9crivez pr\u00e9cis\u00e9ment les faits, le contexte, les personnes impliqu\u00e9es...\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-attentes_solutions elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-attentes_solutions\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tVos attentes \/ Solution souhait\u00e9e\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-md\" name=\"form_fields[attentes_solutions]\" id=\"form-field-attentes_solutions\" rows=\"4\" placeholder=\"Quelle solution attendez-vous ? Remboursement, excuse, am\u00e9lioration du service...\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-field_f595777 elementor-col-100\">\n\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[field_f595777]\" id=\"form-field-field_f595777\" class=\"elementor-field elementor-size-md  elementor-acceptance-field\">\n\t\t\t\t<label for=\"form-field-field_f595777\">J'accepte que mes donn\u00e9es personnelles soient trait\u00e9es dans le cadre de ma r\u00e9clamation. Ces donn\u00e9es seront conserv\u00e9es pendant 3 ans et ne seront utilis\u00e9es que pour le traitement de cette r\u00e9clamation. Consultez notre\u00a0<a href=\"https:\/\/images91.com\/restaurant\/politique-de-confidentialite\/\">politique de confidentialit\u00e9<\/a>.<\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-md\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-paper-plane\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M440 6.5L24 246.4c-34.4 19.9-31.1 70.8 5.7 85.9L144 379.6V464c0 46.4 59.2 65.5 86.6 28.6l43.8-59.1 111.9 46.2c5.9 2.4 12.1 3.6 18.3 3.6 8.2 0 16.3-2.1 23.6-6.2 12.8-7.2 21.6-20 23.9-34.5l59.4-387.2c6.1-40.1-36.9-68.8-71.5-48.9zM192 464v-64.6l36.6 15.1L192 464zm212.6-28.7l-153.8-63.5L391 169.5c10.7-15.5-9.5-33.5-23.7-21.2L155.8 332.6 48 288 464 48l-59.4 387.3z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Envoyer ma r\u00e9clamation<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-260812e e-con-full e-flex e-con e-child\" data-id=\"260812e\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c0e4834 elementor-widget elementor-widget-heading\" data-id=\"c0e4834\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Notre engagement<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8d28f8d elementor-widget elementor-widget-text-editor\" data-id=\"8d28f8d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul class=\"space-y-2 text-sm text-gray-700\"><li>Accus\u00e9 de r\u00e9ception sous 48h<\/li><li>R\u00e9ponse motiv\u00e9e sous 15 jours<\/li><li>Traitement impartial et confidentiel<\/li><li>Suivi jusqu&rsquo;\u00e0 r\u00e9solution<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2610ac0d e-con-full e-flex e-con e-child\" data-id=\"2610ac0d\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-13f26db6 e-con-full e-flex e-con e-child\" data-id=\"13f26db6\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-93bf7ac elementor-widget elementor-widget-heading\" data-id=\"93bf7ac\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Processus de traitement<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2be87b0 elementor-widget elementor-widget-tp-process-steps\" data-id=\"2be87b0\" data-element_type=\"widget\" data-widget_type=\"tp-process-steps.default\">\n\t\t\t\t\t<div id=\"proste69eb933eba0dc\" class=\"tp-process-steps-widget style_1   \"><div class=\"tp-process-steps-wrapper elementor-repeater-item-90c98d2 elementor-ps-content-0 \" data-index=\"0\"><div class=\"tp-ps-left-imt \"><span class=\"tp-ps-icon-img \"><span class=\"tp-ps-text\">1<\/span><\/span><\/div><div class=\"tp-ps-right-content\"><span class=\"tp-ps-content\"><h4 class=\"tp-pro-step-title\">R\u00e9ception<\/h4> <div class=\"tp-pro-step-desc\"> <p>Accus\u00e9 de r\u00e9ception sous 48h<br \/><strong>D\u00e9lai : 48h<\/strong><\/p> <\/div><\/span><\/div><\/div><div class=\"tp-process-steps-wrapper elementor-repeater-item-eeb9cca elementor-ps-content-1 \" data-index=\"1\"><div class=\"tp-ps-left-imt \"><span class=\"tp-ps-icon-img \"><span class=\"tp-ps-text\">2<\/span><\/span><\/div><div class=\"tp-ps-right-content\"><span class=\"tp-ps-content\"><h4 class=\"tp-pro-step-title\">Analyse<\/h4> <div class=\"tp-pro-step-desc\"> <p>\u00c9tude approfondie de votre r\u00e9clamation<br \/><strong>D\u00e9lai : 5 jours<\/strong><\/p> <\/div><\/span><\/div><\/div><div class=\"tp-process-steps-wrapper elementor-repeater-item-63f7803 elementor-ps-content-2 \" data-index=\"2\"><div class=\"tp-ps-left-imt \"><span class=\"tp-ps-icon-img \"><span class=\"tp-ps-text\">3<\/span><\/span><\/div><div class=\"tp-ps-right-content\"><span class=\"tp-ps-content\"><h4 class=\"tp-pro-step-title\">Investigation<\/h4> <div class=\"tp-pro-step-desc\"> <p>Enqu\u00eate interne si n\u00e9cessaire<br \/><strong>D\u00e9lai : 10 jours<\/strong><\/p> <\/div><\/span><\/div><\/div><div class=\"tp-process-steps-wrapper elementor-repeater-item-8222880 elementor-ps-content-3 \" data-index=\"3\"><div class=\"tp-ps-left-imt \"><span class=\"tp-ps-icon-img \"><span class=\"tp-ps-text\">4<\/span><\/span><\/div><div class=\"tp-ps-right-content\"><span class=\"tp-ps-content\"><h4 class=\"tp-pro-step-title\">R\u00e9ponse<\/h4> <div class=\"tp-pro-step-desc\"> <p>R\u00e9ponse motiv\u00e9e et plan d'action<br \/><strong>D\u00e9lai : 15 jours<\/strong><\/p> <\/div><\/span><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1258f914 e-con-full e-flex e-con e-child\" data-id=\"1258f914\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-62b07da6 elementor-widget elementor-widget-heading\" data-id=\"62b07da6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Contact direct<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d23555b elementor-widget elementor-widget-heading\" data-id=\"5d23555b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Sous r\u00e9serve de la production d\u2019un justificatif d\u2019identit\u00e9 valide, vous pouvez exercer vos\ndroits en contactant <strong>Mr XXXXX Xxxxxxx <\/strong><br> Pour les r\u00e9clamations urgentes, n'h\u00e9sitez pas \u00e0 nous appeler directement.<\/span>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a59871b elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"1a59871b\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-phone-alt\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M497.39 361.8l-112-48a24 24 0 0 0-28 6.9l-49.6 60.6A370.66 370.66 0 0 1 130.6 204.11l60.6-49.6a23.94 23.94 0 0 0 6.9-28l-48-112A24.16 24.16 0 0 0 122.6.61l-104 24A24 24 0 0 0 0 48c0 256.5 207.9 464 464 464a24 24 0 0 0 23.4-18.6l24-104a24.29 24.29 0 0 0-14.01-27.6z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">04 91 67 20 27<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-envelope\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M502.3 190.8c3.9-3.1 9.7-.2 9.7 4.7V400c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V195.6c0-5 5.7-7.8 9.7-4.7 22.4 17.4 52.1 39.5 154.1 113.6 21.1 15.4 56.7 47.8 92.2 47.6 35.7.3 72-32.8 92.3-47.6 102-74.1 131.6-96.3 154-113.7zM256 320c23.2.4 56.6-29.2 73.4-41.4 132.7-96.3 142.8-104.7 173.4-128.7 5.8-4.5 9.2-11.5 9.2-18.9v-19c0-26.5-21.5-48-48-48H48C21.5 64 0 85.5 0 112v19c0 7.4 3.4 14.3 9.2 18.9 30.6 23.9 40.7 32.4 173.4 128.7 16.8 12.2 50.2 41.8 73.4 41.4z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">contact@eanis.net<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-470f7361 e-con-full e-flex e-con e-child\" data-id=\"470f7361\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-964bc3d elementor-widget elementor-widget-heading\" data-id=\"964bc3d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Recours<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2443edd5 elementor-widget elementor-widget-text-editor\" data-id=\"2443edd5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Pour toute information compl\u00e9mentaire, vous pouvez contacter la<br \/>Commission Nationale de l\u2019Informatique et des Libert\u00e9s (plus d\u2019informations sur<br \/>www.cnil.fr).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Gestion des r\u00e9clamations Votre satisfaction est notre priorit\u00e9. Si vous rencontrez un probl\u00e8me avec notre service, nous nous engageons \u00e0 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-2203","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/images91.com\/restaurant\/wp-json\/wp\/v2\/pages\/2203","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/images91.com\/restaurant\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/images91.com\/restaurant\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/images91.com\/restaurant\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/images91.com\/restaurant\/wp-json\/wp\/v2\/comments?post=2203"}],"version-history":[{"count":86,"href":"https:\/\/images91.com\/restaurant\/wp-json\/wp\/v2\/pages\/2203\/revisions"}],"predecessor-version":[{"id":2793,"href":"https:\/\/images91.com\/restaurant\/wp-json\/wp\/v2\/pages\/2203\/revisions\/2793"}],"wp:attachment":[{"href":"https:\/\/images91.com\/restaurant\/wp-json\/wp\/v2\/media?parent=2203"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}